Privacy Policy and Data Protection Information

Our Commitment to Your Privacy

At feroneaorive, we take your privacy seriously and are committed to protecting your personal information in accordance with Australian privacy laws and international best practices.

This policy explains how we collect, use, store, and protect your personal information when you use our financial planning services.

Information We Collect and Process

We collect information that helps us provide personalized financial planning services and improve your overall experience.

• Contact information including name, email address, phone number, and postal address
• Financial information relevant to planning services such as income ranges, asset levels, and financial goals
• Communication records including consultation notes, email correspondence, and service interactions
• Website usage data including pages visited, time spent, and technical information about your device

How We Use Your Information

Your personal information helps us deliver effective financial planning services tailored to your specific needs and circumstances.

• Providing personalized financial planning consultations and recommendations during your monthly sessions
• Communicating with you about your subscription, appointments, and relevant financial planning updates
• Improving our services based on client feedback and usage patterns to enhance your experience
• Complying with legal and regulatory requirements related to financial service provision in Australia

Legal Basis for Processing Your Information

We process your personal information based on several legal foundations that ensure appropriate protection and use.

We process your data on the basis of consent and legitimate interest for service provision.

How We Share Your Information

We maintain strict controls over how your personal information is shared and only do so in specific, necessary circumstances.

• With third-party service providers who help us deliver our services, under strict confidentiality agreements
• When required by Australian law, court orders, or regulatory authorities
• With your explicit consent for specific purposes you have approved

Data Security and Protection Measures

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include encryption, access controls, regular security assessments, and staff training on privacy protection.

Your Privacy Rights and Control Options

You have important rights regarding your personal information and how it's processed by our organization.

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Request a copy of your information in a portable format
• Object to certain types of processing or withdraw consent

Cookies and Website Tracking

We use cookies and similar technologies to enhance your website experience and provide personalized services.

Read our detailed Cookie Policy

Data Retention and Storage Periods

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Specific retention periods vary based on the type of information and applicable legal requirements.

Children's Privacy Protection

Our services are designed for adults aged 18 and over. We do not knowingly collect personal information from minors without parental consent.

Updates to This Privacy Policy

We may update this privacy policy to reflect changes in our practices, services, or legal requirements. We will notify you of significant changes through email or prominent website notices.

Contact Us About Privacy Matters

If you have questions about this privacy policy or want to exercise your privacy rights, please contact us.